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COVID 19 Safety Protocols

WE CARE ABOUT YOUR SAFETY

Everyone must have an appointment scheduled. If you are experiencing fever, chronic cough, shortness of breath or have been around anyone that has been diagnosed or suspected of having Covid-19, have traveled out of town, or experienced any of the above since the time you made the appointment until the day of your appointment, we ask that you please stay home and call us before your scheduled appointment indicating this. Our staff are also screened daily and follow the same protocol. During normal business hours, the front doors will be locked, this will allow us to have control in maintaining the proper social distancing protocol. This includes exams, follow-ups, glasses repairs, eyewear dispensing, and contact lens pickups. Everyone must wear a face mask without valves. No exceptions unless you have a note from your doctor. Gloves are not allowed in the office.

WHEN YOU ARRIVE

Upon arrival, please stay in your vehicle and call 469-778-0027 and you will be directed on how to proceed. Please do not wait by the entrance door. If you are here for your scheduled appointment, once directed to meet at the entrance door, your temperature will be taken with a no-touch forehead thermometer, and you will be asked a few questions related to the Covid-19. If your temperature is not elevated and you do not meet high-risk criteria, we will have you come in and wash your hands with soap and water for 20 seconds. We are not allowing accompanying family members or friends with you during your visit. The only exceptions are for minors (under 18) in which one parent or guardian may accompany the minor or caregivers (only one caregiver per patient).

PLEASE ARRIVE 10 MINUTES PRIOR TO YOUR APPOINTMENT.

Please arrive ten minutes before your appointment time, as we are taking great measures to keep the designed schedule on time so we can achieve the desired social distancing and proper disinfection protocols and keep everyone safe. If you arrive more than five minutes past your appointment time, we cannot see you and will have to reschedule. No exceptions.

OPTICAL, GLASSES & CONTACT LENSES

If you are visiting our optical please do not touch anything and allow our optician to guide you on our optical protocol. The optician will pick out frames for you to try on. These frames will then be disinfected. If you are scheduled for an eyewear dispense or contact lens pick up, please stay in your vehicle and call us at 469-778-0027 and we will deliver the eyewear and contacts to your vehicle.

Important Notice

Our phone number has changed. Please contact us now at (469) 778-0027

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CLICK HERE FOR OUR COVID 19 SAFETY PROTOCOLS